Answers before you even have to ask.

All refunds are subject to a 4% transaction fee. Cancellations more than 14 days before check-in receive a full refund, minus the 4% transaction fee. Cancellations between 14 and 7 days before check-in receive a half refund, minus the 4% transaction fee. Cancellations within 7 days of check-in are not refunded.

White Rock prides itself on quick service. You should generally receive a response within 10 minutes. If you have not heard back within that time, please reach out again.

Your reservation includes a reasonable cleaning fee, assuming the cabin is left in acceptable condition. After guests vacate the cabin, any damages or broken items are evaluated and may be charged to the guest. Call or text 844-900-7717 with questions.

Each cabin includes a check-out list. Guests are asked to load and start the dishwasher, take trash and recyclables to the outside dumpster, leave used beds unmade, remove food brought into the cabin from the refrigerator and cabinets, check drawers, cabinets, closets and outlets for belongings, and secure the cabin before leaving.

Yes. Please follow the check-out time specific to the cabin you rented so the cabin can be serviced for the next guests. Late check-out may occasionally be available during the off-season, but late check-outs are not granted during the summer months. Call or text 844-900-7717 during your stay to ask.

White Rock understands that plans can change. Please contact the guest relations representative and the team will try its best to accommodate your request. Call or text 844-900-7717.

Yes, subject to availability. Contact White Rock Resort at 844-900-7717 to request an extension.

Visitors are welcome, but they may not stay at the resort or park overnight without prior written approval from White Rock's managerial staff. Call or text 844-900-7717 with questions.

If White Rock can accommodate an early check-in, the team will. Contact the office no more than 3 days before your scheduled check-in date to ask. If approved, you will receive an email and/or text with the approved time. Without that confirmation, please do not arrive earlier than the standard check-in time because the cabin may not be ready.

A staircase leads down to the private beach between Cabins 3 and 4.

White Rock does not offer a laundry service. The FAQ currently recommends the Old Wash House at 97900 Shopping Center Ave, Brookings, OR 97415.

The FAQ currently recommends Fred Meyer in Brookings, Oregon, about 10–15 minutes north of the resort.

No.

Brookings, Oregon is about a 10-minute drive from the resort, and Crescent City, California is about a 20-minute drive.

The FAQ lists the Medford, Oregon airport as the closest major airport, about 116 miles from the resort. Other nearby domestic airports include Del Norte County Regional Airport in Crescent City, California and the Arcata–Eureka Airport in Eureka, California.

No. Open fires are strictly prohibited throughout the resort and on the private beach.

Yes. The electric fireplaces are functional.

No. White Rock does not have baby cribs or cots available on the property.

Cabins are supplied with a few items to get you started, including toilet paper, paper towels, dish soap, dishwasher soap where applicable, and dish scrubbers. White Rock also tries to keep cabins stocked with items such as plastic baggies, aluminum foil, plastic wrap, basic cleaning supplies, spices and basic cooking supplies, but those additional items are not guaranteed. Contact the resort if you need a refill.

Standard amenities include wireless internet, cable TV, a coffee maker, small kitchen appliances such as mixers, cooking and kitchen supplies including pots, pans, baking sheets, utensils, dishes and silverware, hair dryers in the bathroom, and a first aid kit. Individual cabins may include additional amenities.

The loft is a non-standing loft, approximately 4 feet from floor to ceiling.

Fuse boxes are located on the side of the cabin. Guests generally should not need to access or control them.

No flashlights or lighters are provided inside the cabins, so please pack accordingly.

Cabins have their own coffee station. Coffee, filters and sugar are included. If you need help with the coffee equipment in your cabin, contact White Rock Resort.

Yes, but only toilet paper should be flushed. These cabins are park models with limited sewer access, so flushing anything else can cause a backup.

Extra rolls are typically kept under the bathroom sink. If you need more, call or text 844-900-7717.

If you need more garbage bags beyond the two extra bags left in the cabin, contact the guest relations representative between 9:00 AM and 5:00 PM at 844-900-7717.

There is a trash bin by the main office for guest use. If you need additional trash bags, call or text 844-900-7717.

Basic toiletries are provided in the cabins free of charge. Toothpaste and toothbrushes are not provided.

Yes. Beds are made with fresh linens before arrival, and bath towels, hand towels, washcloths and dish towels are supplied based on the allowed occupancy of the cabin. Most cabins have a washer and dryer for guest use. Bath towels and linens should not be removed from the cabin except for use at the private beach.

If settings other than the jets were changed, the Jacuzzi may be in economy mode, shown as “EC.” Press the light button, then the temp button, then the arrow-up button. If the display is not in “ST” mode, repeat the steps until “ST” appears. Then adjust the temperature to 102/103 degrees, depending on the Jacuzzi's limit. If the water is below 90 degrees, reheating can take a few hours. Replace the Jacuzzi cover while it reheats.

It is not required, but White Rock asks guests to brush off sand and dirt before entering because the cabins are individually owned. Extra cleaning charges may apply if floors or carpets are stained.

White Rock's FAQ states that Spectrum Streaming TV provides more than 80 channels.

A selection of movies is provided. Switch the television to the DVD player input and follow the on-screen instructions.

Use the Roku remote to access the Spectrum TV app.

The cabins have Roku sticks that provide access to streaming services.

Wi-Fi information is provided in your check-in email and instructions.

No. Smoking of any kind or substance is not allowed inside the cabins or on private decks.

Quiet time is from 10:00 PM until 8:00 AM. Please be courteous to other guests.

Your car parks near the entrance of your cabin, though some cabin locations may require climbing steps. Call 844-900-7717 if you have accessibility or location questions.

Each cabin has one designated parking space. Additional overflow parking is available by the main office on a first-come, first-served basis.

Each cabin has a designated parking space directly in front of the cabin. Additional first-come, first-served parking is available near the front office.

Yes. Dogs are allowed on the beach, but owners are fully responsible for any damage, disturbances, annoyances or harm caused by their dog. Please review the Beach Access Release Agreement before your stay. Read the Beach Access Release Agreement.

No unregistered pets are allowed; guests may be charged a $75 fee for an unregistered pet. Up to 2 pets per cabin are allowed, up to 50 lbs each. The FAQ lists a $150 penalty for unleashed pets throughout the resort, including the private beach. Pets are not allowed in the upstairs loft and may not be left unattended. Owners must pick up and dispose of pet waste. Damage caused by a pet may be charged at replacement value with a minimum $75 fee.

The pet fee is $50 and covers up to two dogs, no more than 50 lbs each.

Yes. The FAQ currently lists Cabins 1, 3, 4, 11, 12, 19, 20, 21, 22, 23, 25 and 28 as pet-friendly.